If you’ve changed your mind and need to return an item, you have 14 days from the date of
collection or from the date of delivery to return your item(s). Your item(s) needs to be:
● Unused and with all original components
● In its original packaging (with the tags if applicable)
● In a resaleable condition
● With its proof of purchase
● With any free items that came with the product
● Refunds will be processed by the original payment method. If you paid by card, it can
take up to 7 working days to appear back in your account.
In case you wish to return your item, please email us at [email protected] and
send the package back to Karlton Electronics LTD, 5 Hashovska Str, Plovdiv 4000, Bulgaria,
+359 899 893 150
If you’re looking for some support, for any issues relating to a fault, missing parts,
instructions or general usage queries it’s best to contact us at [email protected]
or on our facebook or website chat.
Unfortunately, it is not possible to change/cancel your order after it has been completed. If
we are still processing the order, it might be possible to cancel it if you email us at
All of our products come with 24 month warranty and full servicing if needed. In case you no longer have the warranty card all you have to do is contact us and provide the names your order was made with and our team will assist you accordingly.